Buckle Sucks Customer Reviews and Feedback
The Buckle, Inc. is an American fashion retailer selling clothing, footwear, and accessories for men, women, boys, girls. The company operates 451 stores in 42 states throughout the United States of America, under the names Buckle and The Buckle. Buckle markets brand name and private label apparel, including denim, other casual bottoms, tops and shirts, dresses and rompers, sportswear and athleisure, outerwear, footwear, swimwear, fragrances, sunglasses, bags and purses, wallets, and other accessories.
A former employee shared in a review "BKE has a very toxic environment for sales, pushed to make cold calls to people that often don't want them, to push a credit card. I saw many people get taken advantage of by coworkers who were being pushed past their morals to meet a deadline"
Operations Manager (Former Employee) says"There is definitely favoritism working here. If you don't fit into the "crowd" then you get gossip and talked about behind your back."
Cashier (Former Employee) says"Terrible Boss"
Distribution Manager (Former Employee) says"I worked for this company for more than 10 years, and the amount of immoral and unethical things I witnessed that happened by high management was unbelievable. When I tried (at the end) to bring this to the attention of HR - in detail - nothing was done. The company is run by people without knowledge of proper business practices, who would rather cut employees and double others workloads than cut spending on senseless purchases. Cons: Unethical Business Practices, Inexperienced persons in roles of leadership"
Assistant Store Manager (Former Employee) says"The manager was stealing and the company did not care. I called Hr multiple times, they just shrugged it off. The job is great if you have zero personal values."
Lead Sales Associate and Manager in Training, Buckle (Former Employee) says"Buckle management is very unsupportive and excludes individuals that they deem are “not good enough” to work at their stores. They show aggression and target employees with any health issues (even COVID related). Upper management is unresponsive and dismissive when notified of a hostile work environment. Cons: Often you do not get break"
Sales Associate (Former Employee) says"You’re not allowed to take no for an answer. If a customer doesn’t want your help shopping, or says they’re not interested in an item or the store credit card you are expected to keep pushing and not take no for an answer. If you do respect the customers decision to say no, you’re lectured afterwards by the manager. You’re expected to guess a customers size head to toe and throw clothes and shoes into the fitting room when they’re trying stuff on, even if they don’t ask for it."
Assistant Manager (Former Employee) says"If you are a sneaky conniving and an ethical person this is the perfect job for you. I have met a few great people that do work for buckle but unfortunately my time at camp Hill's location the manager when it first opened had a terrible attitude. I felt harassed and unappreciated of hard work. If she still has the current manager I would not apply...."
Sales Associate (Former Employee) says"This job will cause you extreme stress, you are constantly under pressure while working there. The managers and leaders there will make you feel not very welcoming. It’s all a facade."
Leader (Former Employee) says"Don’t recommend retail if you want a personal life . Not much of a work and personal balance. There’s not a lot of opportunity for growth with this company either"
Personal stylist (Former Employee) says"Wish I could rate this place lower. Commission is unfair and people are rude. You have to harass people with a script and if you try to have normal conversations with people you can get in trouble worst place I’ve worked"
Logistics manager (Former Employee) says"Buckle is a great place to shop at. When it comes to employment they have no since of team effort, employee care, or positive environment. when working a full time position hours are cut fir 40 hours to 10. no since of honesty when in interview.\ Cons: Environment, drama filled, misleading"
Asst Manager (Former Employee) says"What a terrible company. They scheduled an interview, then canceled the interview saying they did nt want to extend an offer of a job to me. Why did you even call me? What an atrocious practice."
Assistant Manager (Former Employee) says"Enough is never enough and you will never be good enough. For assistant management applicants...you’ll be low balled even if you negotiate. The store manager will make 3-4x as much as you and you’ll be treated like your position is invalid."
Teammate (Former Employee) says"I worked at the Buckle for about a month. I had a lot of retail experience from previous jobs. After a few days of working here I started having issues with an employee. She micro managed me so much that it pushed me away. I talked to the manager a few times, but he wouldn't do anything. They said they like to give feedback, but it wasn't feed back. It was a way of bringing you down. I can see now why they can't keep anyone."
Ecommerce (Former Employee) says"•Poor management"
Leader in Training (Former Employee) says"I worked for Buckle almost a year. After my 2nd week of working there, I started running into problems with another teammate, talked to the manager and nothing was really done. I have had problems with this teammate for almost a year straight. The manager does NOTHING. He constantly takes up for her and tells us how to talk to her a certain way so we do not "upset her". 7 teammates have left in less than a year."
Leader in Training (Former Employee) says"I worked for buckle for almost a year. After my 2nd week of working for Buckle, I started having issues with an employee. I let the manager know, and nothing was really done. 7 people have quit because of her, now me. I've dealt with this for almost a year. I'm done. He let's her run the show."
Sales Associate (Former Employee) says"No diversity whatsoever! Typical “rich beach girls” working here. I was the only minority in there. Girls looking at me the wrong way and so on. Had my interview and after finishing it the manager told me to go apply at other stores in the mall. What is that supposed to mean? So rude. I sit in the food court right next to the store and see another typical beach looking girl come in for an interview. They were all welcoming her, unlike they did for me. If you are a minority don’t think you’re going to get hired. Apply somewhere else a save your time. Cons: No diversity, rude, employees talk together too much"
Sales Associate (Former Employee) says"They only want money. They hire young people who look the part then who use the 40% discount to buy a ton of clothing then they quit and the stores are short staffed again. They push you to annoy and harass people who do not want your help so they will try more and more items they don't want to and if you work on a slow day and you don't make many sales the management cuts your hours instead of looking at the little opportunity you had to even get sales. They encourage lying and telling the customers who ask that you don't make a commission when in fact you do. They play favorites to the employees who look the part the most and look like fun young partiers and are okay wasting your time having you clean up after the ones they want to be the face of the store which ruins your sales time and gets your hours cut further. Everyone sleeps with everyone despite store policy to not get romantically involved with fellow staff members."
Store Associate (Former Employee) says"My job started at a group interview on the store floor with loud music with someone who isn't even qualified to do interviews, then told my pay is 50% commission, then they said full time, but was given bad part time hours, then had to compete with other co-workers for customers since half my pay is commission pay, horrible job experience, they don't care about you unless you're a thin young college cute girl. Cons: Bad management, cut throat, lack of pay."
Former Employee - Leader In Training says"I worked at The Buckle full-time for less than a year Cons: The whole company is almost like a small town in which everyone knows each other. Yet the management system seems to stagnate at the store manager level, and become gossip roles through out their career. In which most managers I have worked with have been on the phone with other managers in front of customers. While this is normal if this was coming from home office. Yet the managers actually will just talk to each other as if it were a high school lunch gossiping about employees, customers, and or other non-work related affairs."
Former Employee - Anonymous Employee says"I worked at The Buckle full-time for less than a year Cons: Everything. The managers want everyone to be the same (fake happy, fake nice, and get along with everybody to the point of being in love with them) they are very racist and area managers and store managers show off their “power” and love to feel on top and superior. The worst job I have ever done. Everything they say on interviews and before being hired is all a lie. Once you get hired they flip 180 and try to make you fit into their mold, everyone there hated their job, workers would cry and always felt anxious."
Former Employee - Buckle Sales Associate says"I worked at The Buckle part-time for less than a year Cons: No diversity Cliquey Rude co workers"
Former Employee - Sales says"I worked at The Buckle full-time for less than a year Cons: - toxic environment - management poorly organized, scatterbrained - poorly organized store, placement of merchandise all over the place. For example, 3 different locations on opposite ends of the store for same brand of denim. It made it hard to help customer effectively. - customers not treated with care by management - outdated sales tactics such as filling dressing rooms with merchandise guests didn't select, and highly encouraging guests to buy products that they don't want. - competitive sales environment facilitated fake-ness and stealing each other's guests to make a sale. - no work-life balance, often employees went without taking required breaks"
Former Employee - Manager-In-Training says"I worked at The Buckle full-time for less than a year Cons: Being yelled at every day, pushing Buckle Card on people who don't want it, having a manager who didn't lead by example, base pay is terrible because they claim you'll "make commission" but you never do"
Current Employee - Lit says"I have been working at The Buckle full-time Cons: Managers are very unprofessional and mentally abusive."
Current Employee - Part-Time Sales Teammate says"I have been working at The Buckle part-time for less than a year Cons: Not good,Not good,Not good,Not goodNot good,Not good"
Former Employee - Warehouse Worker says"I worked at The Buckle part-time for more than 3 years Cons: Heavy lifting in undesirable areas that don’t allow you to lift properly, they don’t really care about their employees, high turnover rate"
Former Employee - Anonymous Employee says"I worked at The Buckle full-time Cons: Everything they had to offer was horrible"
Current Employee - Visual Merchandiser says"I have been working at The Buckle full-time for more than a year Cons: Toxic environment. Very poor management. Unrealistic time expectations that severely impacts the quality of work which is apparently the "Buckle" standard."
goldenboy says"I used to love buckle. But recently I purchased a pair of $200 Rock Revival Jeans and then realized the zipper is all the way to one side. You can't tell until you wear them. Everyone knows the zipper should be dead center between the two front belt loops. It's bad when somebody points out something that obvious also knowing you paid $200 for it. Also they're closed just do not last and with the price tag that they have that is unacceptable. I do believe I am done with buckle."
Pamelyn says"Where do I start. I recently went to the store for my daughters. And dropped almost $500 in clothes. They had a really good experience. I enjoyed that shopping trip so much I decided to go back for myself. The staff did not listen to what I was looking for. Bringing me exactly what I had not wanted crop type shirts. Things are tied in the front. Loose fitting clothes. I managed to find a couple of shirts I liked. I gave it to one of the staff members. and instead of putting them aside for me apparently they put them away. leaving only the stack of clothes I did not want to purchase. They start scanning for check out. As I go through I said no no no no this is not what I wanted. They could not find the five shirts I had picked out. and remembering at least one of them brought me the wrong size with a stain on it so when I got home I found a shirt with a stain on it that I had not picked out. I will likely not be going back."
Kryslin Kane says"I am extremely frustrated. I bought my mom a belt as a birthday gift from Buckle back in March. After receiving no communication about that status of the belt, I reached out in April inquiring on its status. I was told because of Covid and the store being closed that the belt would be shipped out when the store opened. I was understanding and patient because of Covid. Mind you I was charged for the belt in March. However, It is now September and I have received no belt and no communication. I was on a call with a customer service rep today who could no long send me this belt since it was now out of stock and only offered me to refund it- nothing extra for the poor business or the fact that they have helped on to my money since March. She additionally blamed me to be accountable since I hadn't reached out since April but then told me to be understanding because of Covid. Yet they took my money and gave me no form of communication on my order, I was patient because of Covid, then I get blamed for being patient because of Covid. Absolutely horrible customer service and I didn't even get the belt for my moms birthday. I liked this brand, but will never support this brand again due to their poor business and even worse customer service."
Taylor says"They are only getting a star because it’s mandatory. @laplazamallbuckle McAllen Texas store #280 I am disgusted with the service I received. Well you couldn’t even call it service!! I’ve gone to the store MULTIPLE times and ZERO greetings I’ve walked around the entire store to finally see an employee and have to ASK them where the specific brand is and then nothing! this is unacceptable! No matter the size or what the customer is dressed like you should greet them, ask what they are looking for and then pull options and start a dressing room!!!! That has NEVER happened at any time I’ve been in!! This time was worse!! Employees sitting around gossiping and noticed I had a hand full of clothes to try on that I picked out myself. Two girls who won’t leave behind the counter to help anyone and another girl in a tube top who ignored me to go flirt with guys!!! I had to go and find a guy employee to open and Girls dressing room! I literally left bawling!! I don’t care if I’m a size 25 or a 35 you help your guy at!! Because I was in athletic clothes and not skinny I was over looked again! This is so disgusting and discriminatory!!"
OJW says"Terrible business practices. Buyer beware. Fighting to get a refund for returned product. Do not trust this company"
Cindy Stewart says"Bought a pair of expensive jeans...you know! Anyway, they tore right in the middle of the jeans, not on a seam, so not fixable. Anyway, called customer service and was told they do not guarantee their items. WTH??? You charge me $178 for a pair of jeans only worn a few times and you can't even guarantee your cheap products??? Not for me. I will NEVER shop with The buckle again. Very upset."
Julie says"So upset right now. I bought a pair of jeans before the pandemic shutdown and after wearing them a few times, the butt split out in them. Brand spanking new jeans split out in an area where they cannot be restitched. Anyway, I got ahold of Buckle through email and they told me that they will not replace my jeans and do not warranty them. So I pay over a hundred dollars for jeans to rip after a few times of wearing them??? This is insane. I have been buying jeans for an outrageous price for years, but I will NEVER buy again from here if they do not back their product. Beyond upset."
Kathy Hirst says"I bought 2 pairs of their jeans. All of my tops started getting holes in them. I did complain at the store and they agreed to give my money back for the jeans. But would not do anything about the damage to my tops. One brand new top I only wore 2-3 times before I had to throw it away. I took me a while to figure out it was the jeans eating my tops."
Martha Allen says"Buckle does not stand behind their jeans which come apart at the seams on the pockets. They offer to repair and make awful mess. They iron on bright teal patch that shows through pocket."
L jean says"Buckle Jeans are cute and pricey, which I don’t really mind if they last a while. But the last five pairs I have bought have either torn at the pocket in the butt, or in the thigh area. They were all rock revivals and ranged from $150-$190 each. They all ripped in less than six months. I noticed two that ripped in the pocket area were made in Vietnam, instead of China, I don’t know if that makes a difference though. I contacted customer service and sent them pictures to see if they could repair them for me and they said there’s nothing they can do, I had read somewhere online they have a lifetime guarantee? I would be happy if I could get one year out of them. Do you have some older ones I purchased from them approximately three years ago and they are still going strong. I wish Buckle would just admit that these recent ones were made poorly! There’s no way the pocket should rip in this amount of time! I will never shop there again."
Zack Willey says"Spent over 300 dollars at the easton location and had a shirt ordered to be there within 3-5 days. It was in my city then shipped away 70 miles for whatever reason. Call customer support only to have to wait another week for my shirt. Very upset"
J Mill says"This by far is the worst store ever to purchase from. Bought jeans had them altered by them, they screwed it up and expect me to keep jeans when they altered it wrongly. Never ever buy their products!"
Karen Garner says"Some of the worst online customer service I have ever experienced No resolution to issue and they seem extremely satisfied with that. Last time I spend my money there."
Jennifer Fairchild says"I am a tall women and it is very hard to find jeans that are long enough for me that actually look good on me. Once I started shopping at Buckle I was very impressed with their jeans however I found on most jeans I have bought from them end up with holes in them around the back pockets. I just bought another three pairs about 2 months ago and it's already happened in all of them. Love the jeans, they look great on me but they just don't last long. I expected a better quality from Buckle"
Chris LaMantia says"DO NOT buy their Hurley/Nike Dri-fit exclusively for the Buckle. I bought a few of the polo-style shirts and even with a gently cycle wash and hang-to-dry (as recommended by the store), they still fray and eventually have small holes in the material. These are $60.00 shirts that can only be worn and washed 6 times at best. The Buckle won't exchange them because by the time you wear them 5 or 6 times, they are "too old" (it's even obvious its defective and clearly their brand!)- - I won't ever go to the buckle again, and recommend you don't either!"
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ᎿᎻᎬ ᏕᎻᎯᏉᎬᎠ ᎽᎬᎿᎨ says"@benFranklin2018 5 months of it, at the least to go. Buckle up. Sucks but it’s not over if Biden wins."
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